Tomorrow- Apple has announced a new repair program for the iPhone 11 (iPhone 11), and according to the company, some phone users may have trouble stopping the screen in response to touch.
As reported by Apple, a small percentage of iPhone 11 models manufactured between November 2019 and May 2020 were affected by this problem.
The problem is related to the failure of the display unit to replace the phone instead of working properly again.
Apple has provided the Exchange Program for the standard iPhone 11 model only, which does not apply to the “iPhone 11 Pro” (iPhone 11 Pro) or the “iPhone 11 Pro Max” (iPhone 11 Pro Max).
The company claims that a small percentage of iPhone 11 screens will stop responding to touch due to a problem with the display unit.
Users can check Apple’s support website to see if they are eligible for the trade-in program using their phone’s serial number.
If your iPhone is eligible for the program, you must contact Apple to have it delivered to the Apple Store or to an Apple Authorized Service Provider.
Apple will replace the affected devices genetically, and the repair program will cover the affected models for two years after the unit’s initial retail operation.
If at any point in the two-year period there is a problem, you are still eligible for a replacement gene replacement.
If the device is damaged, which interferes with the ability to complete the repair, such as a broken screen, this problem must first be resolved.
Apple may refuse to provide technical support for such damaged devices, and in some cases may incur additional repair costs.
According to the company, Apple recommends that you check your iPhone before providing any service to verify the compatibility of this program, and keep a backup copy of your iPhone via iCloud or computer.
It is worth noting that the company has previously launched a number of repair programs for various products.
In January of this year, the company also announced a repair program to replace some iPhone cases with built-in “smart battery cases” due to charging problems.