One volume issue.
We shared a report from Sernac, where Samsung, Sony and Apple have put up with the highest number of complaints regarding their phones.
When we specify when reporting the report, Samsung and Apple are typically in sales volume, and most of these are claims.
We need a statement from the brands to find out what they are doing in this regard.
We totally abandon this statement:
Samsung has one of the highest mobile phones in Chile market. We continuously work to meet the needs and needs of our users, such as the State of the Art Technology and Innovation.
In connection with this reality, the SERNAC press release on December 20, 2018 suggests that among the three brands mentioned in the statement, Samsung's lowest percentage of claims was the relationship between the units of some brands selling Chien market * during the SERNAC period.
On the other hand, it is essential to offer our company the best experience, for which we have a specific Samsung customer service, the response time of 48 hours, the maximum time on mobile devices. The service includes a personal service called Smart Service, which is different from the region in Chile. There are 34 certified technical services centers from Arica to Punta Arenas, 13 Cellphone stores and special Post Off service support. In addition, we have to rely on telephone support and chat. Samsung is ranked as the best technical tech brand in the ICR 2018 ranking.
Customer satisfaction translates to brand loyalty and reliability. In Samsung, the consumer's path and the rest of the sales, support and technical attention go beyond and the brand's products price will be higher. Similarly, we are proud to offer high quality products and services.
* Source: GFK